Frequently asked questions

Add what you want to your cart, press Checkout, enter your name, mobile number and delivery address, and choose how to pay: on JazzCash’s secure page, or by transferring the amount from your bank, JazzCash or Easypaisa app. You get an order number straight away and a confirmation once the payment goes through.

In advance, two ways. JazzCash: pay on JazzCash’s secure page with your JazzCash account, a bank account, or a debit or credit card; the order is confirmed at once. Transfer: send the amount from your own bank (Raast or IBFT), JazzCash or Easypaisa app to the account shown on your order page, then press “I’ve paid” with the transaction ID; we confirm the order when we see the money, usually within a few hours in working hours. You never enter card or account details on our site.

No. Every order is paid online before it’s sent. That keeps prices down and means your parcel is never refused at the door.

No. You can order as a guest. If you sign in (by email code or with Google) you can see all your past orders in one place.

Nothing is charged for a failed payment. Open your order from the link you were shown (or Track your order) and press Pay again. An order waits 60 minutes for payment; after that it’s cancelled automatically and you can place it again.

Track your order

Yes. All prices are in Pakistani rupees, and the total at checkout, including delivery, is the full amount you pay.

Each product page shows its delivery charge, and your cart shows the total delivery charge before you pay. There are no hidden charges.

Paid orders are handed to the courier within 1–2 working days and usually arrive within 2–5 working days after that. Remote areas can take longer.

Shipping policy

We deliver anywhere in Pakistan that a courier serves. We don’t ship outside Pakistan at the moment.

Open Track your order and enter your order number and the mobile number you ordered with. We also message you on WhatsApp when your order is dispatched.

Track your order

Before dispatch, yes: message us on WhatsApp with your order number and the new address. After dispatch the courier can’t change it.

Yes, within 2 days of delivery, if it’s unused and in its packaging. For a change-of-mind return you pay the return delivery. If the item arrived damaged, faulty or wrong, we pay the return delivery and replace or refund it in full.

Returns and refunds

Refunds go back the way you paid: through JazzCash to the account or card you used, or by transfer to the account you paid from. They usually arrive within 7–10 working days after we receive and check the item.

We buy from manufacturers and suppliers in Pakistan, and our aim is to sell products made here. Ask us on WhatsApp if you want to know where a particular product is made.

Photos show the real product, but colours can look slightly different on different screens.