Returns and refunds

Wrong, damaged or faulty items

If the item you receive is damaged, faulty, or not what you ordered, message us within 2 days of delivery with your order number and a photo. We pay the return delivery, and you choose a replacement (if in stock) or a full refund including the delivery charge you paid.

Changed your mind

You can return an item you no longer want if all of these are true:

• You ask within 2 days of delivery, with your order number.
• The item is unused and unwashed, with its packaging and all its parts (including covers).
• The item is one we can resell as new.

For a change-of-mind return, the return delivery is paid by you: either send the item back by courier yourself, or ask us to arrange the pickup and the courier’s charge is deducted from your refund. The original delivery charge is not refunded.

How a return works

1. Message us on WhatsApp or email hello@pakistanmadeonline.com within 2 days of delivery. Include your order number and, for a damaged or wrong item, a photo.
2. We confirm the return and tell you where to send the item, or arrange a pickup.
3. Pack the item in its original packaging. Items that arrive damaged because of poor packing can’t be refunded in full.
4. When the item reaches us and is checked, we send your refund or replacement.

Refunds

Refunds go back the way you paid: through JazzCash to the account or card you used, or by transfer to the bank or wallet account you paid from. They usually arrive within 7–10 working days after we receive and check the item; banks and card issuers can take a little longer to show the money. We can’t pay refunds in cash or to a different account.

Cancelling an order

• Before it’s dispatched: message us with the order number and we cancel it and refund the full amount.
• After it’s dispatched: the return rules above apply.
• Unpaid orders are cancelled automatically if payment doesn’t arrive within the time shown at checkout. Nothing is charged.

What can’t be returned

• Items reported after 2 days of delivery.
• Items that have been used, washed or altered, or are missing packaging or parts, unless they arrived damaged or faulty.